Showing Up On Time
Your appointment begins at the scheduled time. We recommend arriving about 5 minutes early to get settled in and ease into a quiet head-space. If this is your first time visiting us, please come in about 10 minutes early so that we can answer any questions you may have. If you are running more than 10 minutes behind schedule, please be advised that your service may be cut short due to scheduling needs.

Shhhh… Quiet Please
Please silence ALL electronics. We want to make sure that your experience with us is as serene as possible. This is your time that you have taken for yourself, the outside world can wait for a little bit.

Gracious Gratuity
While no certain dollar amount is expected, leaving 15-20% is customary. Your trip to the spa is sort of like going out to eat; if you had a fabulous experience, let your service provider know. Any gratuity will be kindly accepted.

Cancellation Policy
Because we value our time as well as that of our clients, we require 24 hours notice to cancel OR reschedule an appointment. Please note that the FULL service price will be applied to day-of cancellations or missed reservations.

* We reserve the right to refuse service or discontinue service to anyone demonstrating behavior that is perceived as inappropriate by members of the staff.